Chương trình đào tạo cung cấp:
- Knowledge specialized in hospital administration
- New approach in building a modern hospital culture and image
- Essential skills to improve hospital service quality
Đối tượng tham gia:
- Leadership Board of Hospitals, Medical Centers
- Head / Deputy Head of specialized departments / divisions of the Department of Health
Lecturers:
Experts with rich practical experience, in-depth knowledge of management, management, with strategic vision, are currently working in enterprises, major economic groups, and top universities. of Vietnam.
Course content:
STT | Thematic | Content | Time |
1 | Safe and friendly environmental governance in the hospital | - The relationship between the tangible environment and the quality of service
- Hospital security
- Explosion safety
- The “green” hospital
| 01 day |
2 | Finance and accounting for hospital leaders | - Latest financial regulations for non-business units
- Revenue management and development
- Health service investment financing mechanisms
- Effective financial management
| 01 day |
3 | Branding and effective communication | - The value of the brand
- Carrier brand
- Build and develop the brand of the hospital
- Organizing communication activities
| 01 day |
4 | Predict and handle risks in hospitals | - Risks and opportunities – two sides of real life
- Risk Management Strategy and Principles
- Main types of risks in health facilities
- Risk management practices in Vietnamese health facilities
| 01 day |
5 | Hospital governance through cultural and image building | - Characteristics of the organizational culture of a hospital
- Building a culture of organizing healing, saving people
- Building up the quality of a modern physician
- Use cultural leverage in innovation programs
| 01 day |
6 | Innovative and creative management in hospital | - Encourage an innovative, creative environment
- Types of innovation
- Developing the capacity of innovation and creativity
- Think big – do small through initiatives
| 01 day |
7 | Managing the quality of medical examination and treatment services | - Quality of service according to patient approach
- Medical service quality management
- The process of implementing medical service quality management tools
- Build a quality culture in a hospital
| 01 day |
8 | Improve medical examination and treatment process | - Service Delivery Process Design Principles
- Steps and participants of the medical examination and treatment process
- Analyze and evaluate the current hospital clinical practice
- Applying cloud computing to deploy, improve, and change the medical process
| 01 day |
Total course duration | 08 day |
Contact:
Strategic Leadership Development Research Institute
Address: Room 1102, N02T1 Building, Diplomatic Corps Area, Xuan Tao, North Tu Liem, Hanoi.
Hotline: 0948 794 333
Office phone: 024 32011519
Email: [email protected]
Website: www.sleader.vn